How to support

We have found that customers appreciate the access to Chat, even if it is for a few hours a week. You can chat according to your convenience with our multiple offline settings. We offer a customised away message, a contact form, and option to hide the Chat Box entirely.
We understand the importance of customer support. We’ve got a team of amazing executives ready to answer your every query. You can contact us via Chat, helpline number or email as per your convenience.
If you want support outside the office hours, please write an email to us. We will get back to you as soon as possible.
We understand the importance of your data. We are fully committed to the security of your data. We store the data in an encrypted format. All the information about the visitors like IP address, browser, referring pages etc. are stored in secured databases.
We don’t answer chats for you. We only provide software for you. After the installation, your chat agents will chat with the website visitors. We provide support for your queries regarding the software.
We are all about fair policies. See our refund policies.
We at Duvim are believers in making the customer satisfied. We see your website as an extension of our business. Whenever you are having any trouble with the chat software, you can contact our technical support experts.
When you are closing your business for the day, you can go offline. The software will switch to offline mode. Your visitors can leave a message in the ticket form. You can then reply according to your convenience.
We are a stable and profitable company. We are continuously improving our software. With the secured servers in different parts of the world, we can provide an uptime of over 99.37%.
It is a common problem, don’t worry, make sure that you’ve spelt everything correctly, i.e., username and password. You can reset the account password with an administrator-level account. If you’re unable to do it, you can contact our support executives.
Try logging into the standalone operator account from the web-based console. If you’re unable to do so, the antivirus, internet security software, or the firewall is blocking the console. Restart after turning off these for some time, if this doesn’t work, contact us directly for assistance.
The post-chat survey is available with the chat transcripts. You can only find it when the visitor has filled out the survey.

How to Customisation

We understand that Chat software is an extension of your business. We offer custom CSS to make the software resemble your business with the customisation tools. You can add images, text, colours, shapes and more.
Yes! You can add Duvim to multiple domains and subdomains. You can manage chats across different website domains from a single account. Keeping your agents organised is simple with our software.
Currently, we don’t have such visual tools available in our chat software. We, however, allow images, screenshots and documents to upload by you and your visitors.
We are always improving and adding additional features accordingly. We are working on adding a Video chat soon.
Currently, we are not offering APIs, but our development team is working hard for making the function available in the next iteration.
We’ve got many questions about Bots. We’re not offering any Bots for now. We do, however, provide many automation options for effective communication.
Our goal is to empower you with the best software for increasing your sales and provide better customer support & service. We’re working on adding Bots in the next iterations.
We offer apps for both Android and iOS. You can download for free from their respective app stores.
We believe in simplicity. We don’t want to confuse you with lots of options, which are almost the same.
We offer two simple pricing options, i.e., Basic and Premium. Check out the pricing by clicking here.
You can try the software for free for 15-days. We are confident of our software once you use it you don’t want to go back to any other chat software.
We provide all the resources, support and recommended steps to learn your way around.
Just create an account with us and start using all the features of Live Chat. You can upgrade anytime during the trial period. You can also upgrade after the trial period.
We believe in providing value to our clients. Use the free version to understand the value it provides. You can upgrade anytime during the trial period or after the trial period is over.
We will send you an email when your trial is about to be over. You can use any payment method for upgrading.
You need not enter any card details for using the trial version. You can use the software for free for 15 days.
There is no minimum period for using the software. You can cancel the subscription anytime if you’re not satisfied with our service.
We are fully transparent in our business. We do not imply any additional costs.
You can use any credit card to make the payment. We accept all the major credit cards. The subscription will be renewed automatically at the end of the billing cycle.
You can change your subscription anytime it is free of charge. You can add/ remove as many operators as you want.
Our team is always trying to improve the chat software. You will get updates as it is included in the subscription fee.
You can upgrade/downgrade your subscription anytime. First, you’ve to cancel your current subscription. You can then purchase a new subscription according to your need.
We don’t offer such a service right now. If we add this service in the future, we will inform our every customer.

How to installation

Follow our HTML chat installation guide to add Duvim code. You don’t need a developer for the process. You only require the editorial access to your site HTML. You have to copy & paste the codes on your website. It will require less than five minutes.
You can download the software code from our website, i.e. and install on your website.
Our software does not require any additional software installation for it to work. You can download the code and paste it on your website. You can start chatting with your visitors immediately.