Your privacy is important to us at Duvim. Here is how your Privacy is maintained:

  • We don’t request access to your personal information unless we truly need it to provide the service example: Your gender or income levels are irrelevant to us, so we don’t ask you for that information.
  • We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
  • We don’t store personal information on our servers unless required for the ongoing operation of one of our services.

If you have questions about deleting or correcting your data, please start a chat with us or

It is Duvim policy to respect your privacy regarding any information we may collect while operating our services.

Acceptance of Policy

By accessing or using the Services, you warrant and represent that you have read, understand and agree to all terms and conditions stated and our Terms of Service available at Terms of Service.

Please note, to the extent you live outside the United States, the European Economic Area, the United Kingdom, or Switzerland, please be advised that by accepting the terms of this Privacy Policy, you acknowledge, agree and consent to the transfer to and processing of personal information on servers located outside the country where you live and that our collection and use of your information accordance with the laws of the United States that may be different and maybe less protective than those in your country.

If you do not agree with or you are not comfortable with any aspect of this Policy, immediately discontinue access or use of our Services.

Website Visitors

Like most internet-service operators, Duvim also collects non-personally-identifying information of the sort that web browsers, apps and servers typically make available, such as the browser type, language preference, geographical location, referring site, and the date and time of each visitor request.

The purpose of collecting non-identifying information is to better understand how Duvim visitors use their services. From time to time, Duvim may also release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its services.

Duvim also collects potentially personally-identifying information like Internet Protocol (IP) addresses for users that use the services and visitors. For example, if you register for an account with us, we may ask you for personal information such as email, name, contact details, account password, instant messaging ID and/or credit payment card information.

We also collect personal information such as an email address and a name or alias of any Agents you allow to use the Service in connection with your account and a password from these Agents when they first access the Service. Credit or payment card data is used to process payments for Subscriptions to the Service Non-Identifiable Data.

When you interact with Duvim through the Service, we receive and store certain information, which is collected passively using various cookies and similar technologies and cannot be used to identify you.

We also engage third-party providers to serve a variety of marketing cookies that track and analyse usage, navigational and other statistical information from visitors to Our Site, which does not include personal information but Duvim and its service providers may store such information itself or such information may be stored in databases owned and maintained by Duvim or its agents or service providers.

Our Service may use such information and pool it with other information to track, for example, the total number of visitors to Our Site, the number of visitors to each page of Our Site, or the domain names of our visitors’ Internet service providers.

When you interact with Duvim through the Site, we use third-party providers to serve a variety of marketing and operational cookies that enable us to track and analyse usage, navigational and other statistical information from visitors to the Site, and to improve the operation of the Site. This information does not include personal information though we may associate this information with personal information we have collected when it is received.

Marketing cookies are also used to track the performance of our advertisements and are employed by third-party advertising networks that we use. These advertising networks follow online activities of visitors to the Site and use this information to inform, optimize and serve tailored advertisements on the Site or on other Websites they visit that we believe would most promote the Service to you.

We also use third parties to collect information that assists us in other methods of “remarketing” our Service to visitors to the Site, including customized email communications.

Log information

When you use the Service, our servers automatically record information that your browser sends during your use of the Service. These servers logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

User communications

When you email or other communication to Duvim, we may collect the personal information you provide us and may use it to process your inquiries, respond to your requests and improve our services.

As a Duvim customer, you may receive occasional marketing communications regarding our products and services. To opt-out of receiving marketing communications from Duvim, please contact us at or follow the unsubscribe instructions included in our marketing communications.

Aggregated Information

To better understand and serve our customers, Duvim often conducts research on its customer demographics, interests and behaviour based on the personal and other information provided to us.

This research may be compiled and analysed aggregately, and Duvim may share or otherwise publish or distribute this aggregate data. This aggregate information does not identify you personally. Duvim may also disclose aggregated user statistics to describe Our Service to current and prospective business partners, customers and other third parties for other lawful purposes.

Do Not Track Signals

We do not respond to web browsers’ “Do Not Track” signals that provide a method to opt-out of the collection information about visitors activities on the Site and Service, and across other websites. If we do so, we will provide all relevant information in this Policy.

Information Sharing

Duvim processes personal information on its servers in distinct parts of the world. We may change the locations in which we process personal information from time to time, including by commencing personal information processing in additional or different countries.

Duvim only shares personal information with other third parties outside of Duvim in the following limited circumstances:

We have got our customer’s consent.

We sometimes hire third parties to perform certain business-related functions. Examples of such functions include maintaining databases and processing payments or otherwise providing us with the software, networking, storage and other services we used to provide and operate the service. When we use a third party to perform a function of this nature, we only provide them with the information that they need to perform their specific function.

We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to:

  • Satisfy any applicable law, regulation, legal process or enforceable governmental request;
  • Enforce the Terms, including investigation of potential violations thereof;
  • Detect, or otherwise address fraud, security or technical issues, or;
  • Protection against imminent harm to the rights, property or safety of Duvim, its users or the public as required or permitted by law.

If Duvim becomes involved in a merger, acquisition, or any form of a sale of some or all of its assets, we will provide notice before personal information is transferred and becomes subject to a different privacy policy.

We may share with third parties certain pieces of aggregated, non-personal information, such as the number of users who searched for a particular term, for example, how many users clicked on a particular advertisement. Such information does not identify you individually.

Data Integrity

Duvim processes personal information only following this Policy or any applicable service-specific privacy notice. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our products and services.

We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary. Customers of Duvim may update or change the personal information they have provided to Duvim by logging into the Service and providing such information where applicable.

Duvim will keep the personal information we process on behalf of our customers for as long as needed to provide the Service to our customers. We may further keep and use this personal information as necessary to comply with our legal obligations, resolve disputes, maintain accurate accounting, financial and other operational records and enforce our agreements.

Duvim has no direct relationship with the individuals with whom our customers may interact using the Service. Any such individual seeking access to, or who would like to correct, amend or delete data that may be stored in the Service should direct his or her inquiry to the applicable Duvim customer.


Duvim takes reasonable steps to protect personal information collected through our service from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or electronic transmission (including email) is ever fully secure or error-free. Therefore, take special care in deciding what information you send to us via the Internet.

Changes to This Policy

We may update this Policy from time to time to reflect changing legal, regulatory or operational requirements. We encourage you to review this page for the latest information on our privacy practices.

If there are any material changes to this Policy, our posting of a prominent notice on the Websites will notify you before the change becomes effective. If the law requires us to do so, we will seek your consent before those material changes become effective.

If you do not accept any changes made to this Policy, please discontinue use of the Websites and the Services.

Other Important Matters

Duvim does not knowingly collect personal information from children under the age of 13. If you are under the age of 13, please do not submit any personal information through our services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Policy by instructing their children never to provide personal information on our Service without their permission.

If you have reason to believe that a child under the age of 13 has provided personal information to Duvim through our Service, please contact us, and we will use commercially reasonable efforts to delete that information from our databases.

Other Products/Services

This Policy only applies to the products and services of Duvim Technologies Ltd and not to the products or services of any other entity affiliate or other third parties (“Third Parties”), even if such products or services are linked, integrated or sold with our Service.

Any links, integrations, or Co-sales form or with our Service do not imply that Duvim endorses or has reviewed the practices of any such Third Parties. You should contact such Third Parties directly for information on their privacy policies.

Your Data Protection Rights
  • Accessing and updating or deleting your information—Our Services and related documentation on GDPR section gives the agent and end-users the ability to access, update and delete certain personal information from within the Service.
  • Deactivating your user profile—Please know that deactivating your account does not delete your information; your information remains visible to other Service users based on your past participation within the Services. For more information on how to delete your information, visit the EU Data Protection site.
Complaints about Privacy

If you have any complaints about our privacy practices, please contact us at We take complaints seriously and will respond immediately after receiving written notice of your complaint.

1-Information That You Provide To Us
Account and Registration Information:

We ask for and may collect personal information about you such as your name, address, phone number, email address, instant messaging ID, and credit card information, and certain related information like your company name and website name when you register for an account to access or use one or more of our Services (an “Account”). We also ask for and collect personal information such as an email address and a name or alias from any individual you allow to log into and use our Services in connection with Your Account (an “Agent” or “End-User” as defined in the Service Agreement). We base the processing of your personal information on our legitimate interest, to provide you with the functionality during your use of our Service (s).

If you sign-up for a free trial Account, we do not require you to enter your credit card information unless you continue with a paid subscription to our Services. A third-party intermediary is used to manage credit card processing. It does not permit this intermediary to store, keep, or use your billing information for any purpose except for credit card processing on our behalf.

We refer to any information described above as “Account Information” for this Policy. By voluntarily providing us with Account Information, you represent that you are the owner of such personal information or otherwise have the requisite consent to provide it to us.

Other Submissions:

We ask for and may collect personal information from you when you submit web forms on our Websites or as you use interactive features of the Websites, including participation in webinars, surveys, contests, promotions, sweepstakes, requesting customer support, or otherwise communicating with us. We process your personal information to perform our contract with you for the use of our websites and the Service(s) and to fulfil our obligations under the Service Agreement to you; where we have not entered the Service Agreement with you, we base the processing of your personal information on our legitimate interest to operate and administer our websites and to provide you with the content you access and request.

Attendee Information

We ask for and may collect personal information such as your name, address, phone number and email address when you register for or attend a sponsored event or other events at which any member of the Duvim Group takes part, to facilitate your registration or attendance at an event, including sending related communications to you.

Mobile Application

When you download and use our Services, we automatically collect information on the device you use, and the operating system version, to perform our Service Agreement with you.

1-Information That We Collect From You on our Websites
Cookies and Other Tracking Technologies:

We and our allowed partners may use cookies and other information-gathering technologies for a variety of purposes. These technologies may provide us with personal information, information about devices and networks you use to access our Websites, and other information regarding your interactions with our Websites. For detailed information about the use of cookies on our Websites and how to manage your cookie settings, please read and review our Cookie Policy.

We may use web beacons, tags and scripts on our Websites or in email or other electronic communications we send to you. These assist us in delivering cookies, counting visits to our Websites, understanding usage and campaign effectiveness and determining whether an email has been opened and acted upon. We may receive reports based on the use of these technologies by our third-party service providers on an individual and aggregated basis.

We use Local Storage such as HTML5 and Local Shared Objects ( “LSOs,” also known as Flash cookies) to store content information and preferences. Various browsers may offer their management tools for removing HTML5. Third parties with whom we partner to provide certain features on our Websites or to display advertising based upon your Web browsing activity use HTML5 and Flash to collect and store information.

For further information on how to manage Flash cookies, please click here.

We partner with third parties to either display advertising on the Websites or to manage our advertising on other sites. Our third-party partners may also use technologies such as cookies, web beacons, tags, flash, HTML5, scripts, or other tracking technologies to gather information about your activities on our Websites and other sites to suggest advertisements based upon your browsing activities and interests. If you wish to not have this information used to serve your interest-based ads, you may opt-out. Please note this does not opt you out of being served ads and you will continue to receive generic, indicated ads.


As is true with most websites and services delivered over the Internet, we gather certain information and store it in log files when you interact with our Websites and Services. This information includes internet protocol (IP) addresses and browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, the information you search for, locale and language preferences, identification numbers associated with your devices, your mobile carrier, and system configuration information. Occasionally, we connect personal information to information gathered in our log files as necessary to improve our Websites and Services. In such a case, we would treat the combined information following this Policy.


We collect analytics information when you use the Websites to help us improve them, including through the use of cookies. We may also share aggregated and/or anonymized data about your actions on our Websites with third-party service providers of analytics services. We also use mobile analytics software to allow us to better understand the functionality of our mobile versions of our Services on your mobile device. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.

1-Information Collected From Other Sources
Social Media Widgets:

The Websites include social media features, such as the “Facebook Like” button, and widgets, such as the “Share This” button or interactive mini-programs that run on our Websites. These features may collect your Internet protocol address, which page you are visiting on the Websites, and may set a cookie to enable the feature to function properly. Social media features and widgets are hosted by a third party or hosted directly on the Websites. Your interactions with these features are governed by the privacy statement of the companies that provide them.

Information From Services Provided by Third Parties:

We may also get other information, including personal information, from third parties and combine that with information we collect through our Websites. For example, we may have access to certain information from a third party social media or authentication service if you log into our Services through such a service or otherwise provide us with access to information from the service. Any access that we may have to such information from a third party social media or authentication service is following the authorization procedures determined by that service. If you allow us to connect with a third-party service, we will access and store your name, email address(s), current city, profile picture URL, and any other personal information that the third-party service makes available to us, and use and disclose it following this Policy. You should check your privacy settings on these third-party services to understand and change the information sent to us through these services. For example, you may log in to the Services using single sign-in services such as Facebook Connect or an Open ID provider.

These single sign-on services will authenticate your identity, provide you with the option to share certain personal information (such as your name and email address) with us, and pre-populate our sign-up form. Services like Facebook Connect give you the option to post information about your activities in the Services to your profile page to share with others within your network.

How We Use Information That We Collect
General Uses:

We may use the information we collect about you (including personal information, to the extent applicable) to perform our obligations under our Service Agreement with you and based on our legitimate interest including to (a) provide, operate, maintain, improve, and promote the Websites and the Services; (b) enable you to access and use the Websites and the Services; (c) process and complete transactions, and send you related information, including purchase confirmations and invoices; (d) send transactional messages, including responses to your comments, questions, and requests; provide customer service and support; and send you technical notices, updates, security alerts, and support and administrative messages; (e) send promotional communications, such as providing you with information about products and services, features, surveys, newsletters, offers, promotions, contests, and events; and provide other news or information about us and our partners (you can opt-out of receiving marketing communications from us by going to and providing the names/email address (es) that you would like removed from our marketing databases and added to our ‘Do Not Contact’ list” or following the unsubscribe instructions included in our marketing communications); (f) process and deliver contest or sweepstakes entries and rewards; (g) monitor and analyze trends, usage, and activities in connection with the Websites and Services and for marketing or advertising purposes; (h) investigation and fraudulent transactions, unauthorized access to the Websites and the Services, and other illegal activities; (i) personalize the Websites and Services, including by providing features or advertisements that match your interests and preferences; and (j) for other purposes for which we get your consent.

Other Important Privacy Information
Notice to End-Users

We intend our Services for use by enterprises. Where our Services are made available to you through a Subscriber of ours, that enterprise is the data controller of your personal information. Your data privacy questions and requests should initially be submitted to the Duvim Subscriber as your data controller. Duvim is not responsible for our Subscribers’ privacy or security practices, which may differ from this Policy.

Duvim’s Subscribers can:

  • restrict, suspend, or end your access to the Services;
  • access and describe the personal information that you provided to them;
  • Access and export your personal information processed by them; and
  • amend your personal information, including your end-user profile.
Data retention

Where Duvim is the data controller of personal information (for example, personal information relating to Website Visitors, Attendees and individuals who register to use our Services), then we keep the personal information we collect where we have an ongoing legitimate business need to do so (for example, to provide you with our Services, to enable your participation in an event, and to comply with applicable legal, tax or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or aggregate it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

If we process your personal information within a Subscriber’s Service Data, we will process the personal information for as long as they instruct us to do so by the relevant Subscriber that is the data controller of the Subscriber Service Data.

How to Exercise Your Data Protection Rights

You have certain choices available to you for your personal information. Below, I summarize those choices, how to exercise them and any limitations.

Correcting, updating and removing your information:

An individual who seeks to exercise their data protection rights regarding personal information stored or processed by us on behalf of a Subscriber of ours within the Subscriber’s Service Data (including to seek access to, or to correct, amend, delete, port or restrict processing of such personal information) should direct his/her query to our Subscriber (the data controller). Upon receipt of a request from one of our Subscribers for us to remove the personal information, we will respond to their request within thirty (30) days. We will keep the personal information that we process and store on behalf of our Subscribers for as long as needed to provide the Services to our Subscribers.

Accessing and updating or deleting your information:

Our Services and related documentation on our Privacy and Data Protection site give Agents and End-Users the ability to access, update and delete certain personal information from within the Service. For example, you can access your Agent or End-User profile and make updates to your personal information. Where we act as the data controller of your personal information, we will provide you with information about whether we hold any of your personal information upon request. We will respond to such requests within a reasonable timeframe. Please note, however, that we may need to keep certain information for record-keeping purposes, to complete transactions or to comply with our legal obligations.

Deactivating your user profile:

If you no longer wish to use our Services, Duvim’s Subscriber may deactivate your End-User account. First, please contact Duvim’s Subscriber with your request. If you are a Duvim Subscriber and cannot deactivate an End-User account through your administrator settings, please email Please know that deactivating your account does not delete your information; your information remains visible to other Service users based on your past participation within the Services. For more information on how to delete your information, visit our Privacy and Data Protection site.

Request that we stop using your information:

You may request that your personal information no longer be accessed, stored, used and otherwise processed where you believe that a Duvim Subscriber or Duvim do not have the rights to do so. For example, if you believe it created a Services account for you without your permission or you are no longer an active user, you can request that we delete your account as provided in this Policy. Where you gave us consent to use your personal information for a limited purpose, you can contact us to withdraw that consent. You can also opt-out of our use of your personal information for marketing by contacting us, as provided below. When you make such requests, we may need time to investigate and facilitate your request. Please note that an End-User of a Duvim Subscriber should first contact Duvim’s Subscriber with a request to stop access, storage, use of personal information. If there is delay or dispute whether we may continue using your personal information, we will restrict any further use of your personal information until the request is honoured or the dispute is resolved, provided the Duvim Subscriber does not object (where applicable).

Opt-out of communications:

We offer those who provide personal contact information as a means to choose how we use the information provided. You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link on the bottom of our marketing emails or you may send a request to You may opt-out of receiving promotional communications from us by using this unsubscribe link within each email. Even after you opt-out from receiving promotional messages from us, if you are an Agent, then you will continue to receive transactional messages from us regarding our Services. You can opt-out of some notification messages in your account settings.

Other data protection rights:

If you wish to exercise any other data protection rights available to you under your local data protection laws (such as the right to data portability or data restriction) then please send your request to and we will respond to your request following applicable data protection laws.

You may complain to your local data protection authority if you are unhappy with our data protection practices.

Children’s Personal Information

We do not knowingly collect any personal information from children under the age of 16. If you are under the age of 16, please do not submit any personal information through our Websites or Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide personal information through the Websites or Services without their permission. If you have reason to believe that a child under the age of 16 has provided personal information to us through the Websites or Services, please contact us at, and we will use commercially reasonable efforts to delete that information.

Business Transactions

We may assign or transfer this Policy, and your account and related information and data, including any personal information, to any person or entity that gains all or substantially all of our business, stock or assets, or with whom we merge. If we do, we will inform them of the requirement to handle your personal information following this Policy.