Capture an email with every chat
Duvim pre-chat form allows you to capture leads even before you interact with the visitor. Every chat is a fresh lead in your sales funnel.
Automatically Start Conversations
There is an old saying “Sales is a numbers game”. Duvim helps you to send automatic messages to all your visitors who match a persona. We make it easy to engage with visitors when they’re considering making a purchase.
You can define automatic triggers
- If a customer is on a checkout page for a specific time
- If a customer is viewing a customisable product page
- When you want to upsell
Build visitor profiles
With custom profile fields, collect any & all relevant information about leads. Get a customer’s name, location, company size and much more.
Personalise every chat
Duvim provides you with detailed information about the person you’re interacting with, links to transcripts of previous chats. You can communicate better on the go accordingly.
- See the page the visitor is on
- Pull up chat archives
Provide superior service with Live Chat
Customer preferences are changing with times businesses have to adapt accordingly. More and more customers want to chat rather than a phone call. Chat is simple, fast and convenient. Customers can do it while browsing or from work without a long wait time.
Faster Resolution
Live support helps your team to resolve issues quickly. Don’t wait for lengthy email exchanges. Solve problems in minutes and increase a customer’s satisfaction.
Collect Feedback
Invite the customer to rate their experiences with the post-chat survey. You can understand what makes a customer happy. It helps you to get better with every chat.